Airline User Terms ยท 2026-09-11-v1
AirAssist Pro Airline User Terms
Version 2026-09-11-v1
1. Your account and authorized use
AirAssist Pro is operated by Christopher Visaya. You may use your individual account only for authorized passenger-assistance coordination for your organization. Keep your login private, enter information honestly, and report suspected unauthorized access. Approval controls access; registration or accepting these terms does not itself grant operational access.
2. Operational information and human judgment
The service coordinates assistance requests, assignments, status, communication and operational history. User entries, flight information, timestamps, GPS, wait times and reports may be delayed, incomplete or inaccurate. Verify important information and follow your organization's procedures. Do not rely on the service alone for safety-critical, regulatory, employment or legal decisions. These terms do not excuse misconduct or remove rights or obligations that cannot lawfully be waived.
3. Passenger and organizational data
Enter only information reasonably necessary to arrange assistance. Do not enter unnecessary medical details or unrelated sensitive information. Use operational information only for authorized work; do not access another organization's records or disclose records without authorization. Operational records are shared with authorized participants where needed to coordinate service. Data handling is described in the Privacy Policy at https://airassistpro.com/privacy. Absolute confidentiality or uninterrupted availability is not promised.
4. Independent platform and organization agreements
AirAssist Pro is independent of participating service vendors. Using the service gives you permission to use its features; it does not transfer ownership of its software or branding. If your airline changes service vendors, continued access may be arranged separately with AirAssist Pro, subject to authorization, data-access permissions and applicable agreements. You are not committing your employer to pricing, future purchases or an organization contract by accepting these individual user terms. Any organization contract requires a separately authorized representative. You are not required by these terms to continue using the service after a vendor relationship ends.
5. Acceptance records and your copy
By selecting I accept and continuing, you intend to accept these terms electronically for your individual use. AirAssist Pro records the exact terms version and text, your account identity and the acceptance time. You and the platform Super Admin can view your acceptance record. A participating vendor does not receive access to your signed terms through this acceptance feature. You can save a copy from the agreement screen. If you do not accept, do not continue into operational access; contact support at https://airassistpro.com/support. Materially revised terms require new acceptance.
6. Account and support
Access may be limited or suspended for unauthorized use or organizational authorization changes. Account deletion remains available in the app. Deletion and any necessary record retention are handled under the Privacy Policy and applicable requirements. For questions or corrections, contact https://airassistpro.com/support.